This document sets out the conditions governing the use of this website ( and the purchase of products from it (hereinafter referred to as “conditions”). By using this website or placing an order on it, the client accepts these conditions and our privacy policy, and should not use this website if they are not accepted in their entirety.

This website is run under SAARANHA&VASCONCELOS (Sá, Aranha e Vasconcelos, Lda), with registered office at Rua Vale Formoso, 45, 1950-279 Lisbon, Portugal registered at the commercial registry office in Lisbon under number 501 602 798, which is also the company’s VAT number, with a share capital of EUR 200,000.00 (two hundred thousand euros).



All product orders are subject to availability. In the event of product supply difficulties, or when stocks of a product are depleted, we will immediately inform you of the unavailability and refund any amount paid by you for the products within 30 days.

The price of the products will be as set out on the product webpage unless there is an obvious error. If we detect an error in the price of any of the products you have ordered, you will be informed of the error as soon as possible and will be given the option to confirm your order at the correct price or cancel it.

The prices on the website include VAT and exclude delivery charges. These are added to the total price as indicated in our Buying Guide – Delivery Fees. Prices may be changed at any time. However, changes will not affect orders for which an Order Confirmation has been sent.

To finalize an order, the customer should follow the steps of the purchasing process by completing or checking the information requested at each step. A detailed description of the purchasing process will be provided to you in the Purchasing Guide.



SAARANHA&VASCONCELOS, offers the possibility of personalizing products including texts and characters selected by the customer. We also offer the possibility of characterizing products in terms of dimensions, materials, colors and fabrics.

You should bear in mind that, due to technical or other reasons beyond our control, actual colors, textures and sizes (unless the size is subject to customization) may vary from those displayed on your screen. In addition, you should note that because these are customized products, it will not be possible to return or exchange them.

You warrant that you are authorized to use the texts and other elements that are part of the customization of the products. However, we reserve the right to refuse your personalization or to cancel orders for personalized products for failure to comply with these conditions. You will be solely responsible for the customization requested. We may refuse your customization or cancel orders for customized products if we detect that the customization consists of or includes elements that are inappropriate, proprietary or illegal. We assume no obligation to verify and take no responsibility for the texts or other elements that are part of the customization created by the customer of this service.

We do not guarantee the legality of said texts or other elements and, consequently, we do not assume any responsibility for the damages and/or losses that may result for any user(s) and/or any other third party – be they individuals or public or private entities – resulting directly or indirectly from the customization of the products or having any kind of direct or indirect relationship with said customization of the products. Exceptionally, these types of products are not returned, only if they present any manufacturing defect.



The following payment methods are available:

MB WAY;Paypal;Multibanco;Credit Card.

For credit card payments, data will be encrypted to minimize the risk of unauthorized access; and the debit will be made after order confirmation. With the other payment methods (MB WAY, Paypal and Multibanco) the debit will be made immediately.



Every effort will be made to dispatch the order for the product(s) referred to in each Order Confirmation before the date indicated in the relevant Order Confirmation or, if no delivery date is specified, within the estimated time indicated when selecting the delivery method and, in any event, within 30 days of the date of the Order Confirmation – except for “Pre-Sale” products.

Deliveries are made on working days. In any case and prior to placing an order, the buyer should check the measures of the products, as they are at their own risk the problems inherent in the passage or maneuvering of products in doors, elevators, stairs, corridors or at the place of delivery. Thus, SAARANHAVASCONCELOS is not responsible for a product that cannot be delivered for any reasons beyond its jurisdiction, as the product cannot be returned.



If you are absent at the time of delivery, a notice will be left in your mailbox, and the package will be stored at our facilities. You will then have to collect it within the time specified in the delivery notice, a deadline will be stipulated for the collection of the order, and you may be charged additional expenses for further deliveries.

If SAARANHA&VASCONCELOS is unable to deliver the products to the buyer, after 6 (six) months from the date of the first delivery attempt, SAARANHA&VASCONCELOS may dispose of the product(s) without the buyer having the right to be refunded of the amount paid.



All purchases made through this website are subject to the Portuguese Value Added Tax (VAT) rate in force.



As a consumer of goods at a distance, you have the right to withdraw from the purchase contract within a maximum period of 14 (fourteen) days from the date the product(s) are delivered to you, except for customized products, pre-order products, or limited collections – these products will be duly marked as “pre-order item”, “customizable” or “limited edition”.

To do so, you must communicate the free termination of the contract by email to, or by letter accompanied by a copy of the purchase invoice, to the following address:

Sa Aranha & Vasconcelos, Lda Rua Vale Formoso, 45, 1950-279 Lisbon, Portugal

Product returns, when made by SAARANHA&VASCONCNCELOS may be subject to additional costs – the customer should confirm the Purchasing Guide previously.

Products (except personalized products and products under order), and their respective packaging, that maintain all the original characteristics, namely

  • Do not evidence use;
  • Have not been assembled (in the case of products that are shipped in parts);
  • Are in their original packaging;
  • Keep all the original packaging, and labels;
  • Are not damaged or deteriorated.
  • The return of products (except personalized products) that are not in the indicated conditions implies the loss of the right to free resolution. The above conditions will be verified upon receipt of the products.

After receiving and verifying the conformity of the returned products, SAARANHA&VASCONCELOS will refund the value of the purchased goods, with the exception of the amount paid for the shipping service, within a maximum period of 14 (fourteen) days. The refund will be made by the same means of payment used in the purchase, unless otherwise agreed.



We will not be responsible for any situations of non fulfillment or delay when caused by Force Majeure – includes any act, event, failure to perform, omission or accident beyond our control.

We will use all possible means to find a solution that allows us to fulfill our obligations.



The purchaser has a 3-year warranty, which will take effect on the date of purchase, as detailed on the sales invoice.



If, upon receipt or within the maximum period of 14 (fourteen) days thereafter, there is any non-conformity in the products delivered, you may send an e-mail to

Variations in materials inherent to manufactured products are not considered defects, and we cannot guarantee that products made of natural raw materials (including wood, stone, leather or similar) or manufactured in a handcrafted way are exactly the same or that their characteristics do not change over time.

SAARANHA&VASCONCELOS is not responsible for the normal depreciation or perishing of the products due to the use and maintenance given to them by the buyer.



For any question or doubt, you can always contact us through the e-mail address



If, as a consumer, you consider that your Rights have been violated, you may send your complaint to the email address, in order to resort to an out-of-court resolution.

In this sense, if the transaction between you and our company has been concluded through our website, we inform you – in accordance with Regulation EU No 524/2013 – that you have the option of trying to resolve any dispute out-of-court by accessing the electronic platform for online dispute resolution at

You can consult the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law 144/2015, of 8 September, on the Consumer Portal, through the website